Top Rated Application Maintenance And Support Services

Our application maintenance services minimize risk, ensure reduced costs and improve ROI by not letting maintenance costs eat into the development budget. 

✔Fixing errors, and identify flaws in your application

✔Legacy system modernization

✔Better interface with other systems

✔Maintaining control over the daily functions of your systems

✔Improving existing functionalities of your system

✔Preventing the sluggish performance of your system

4.6/5

Clutch Rating

300+

Successful Project

200+

Satisfied Client

Trusted By Brands

App Maintenance Services

Application Maintenance Services

BigOhTech provides application maintenance services to ensure that your apps run perfectly. Meanwhile, Our app maintenance experts provide the best-in-class support that adapts as per your business needs.

Application Support Services

We have a dedicated team of app experts who provides 24*7 end-to-end support services to identify the roadblocks if any and troubleshoot the issues to keep your app updated.

Managed Security

We provide 24*7 monitoring of security devices and systems that reduces the chances of security breaches by 2x. Moreover, Our experts scan all your internal and external resources helping you to address the threats as they occur.

Application Modernization

We help you transform your old IT infrastructure into next-generation applications. In addition, you can accelerate your business potential with our experienced app development experts who can give a competitive edge to your business.

We Provide Best-In-Class Application Maintenance And Support Services

Our application maintenance services minimize risk, ensure reduced costs and improve ROI by not letting maintenance costs eat into the development budget. 

BigOh aimed to ensure that our application support and maintenance services are highly available, reliable, and relevant to evolving business needs. Moreover, we adopt an advanced approach inclusive of on-call production support, proactive maintenance, enhancements, bug-fixing, user support & training. Meanwhile, we deploy qualified experts who apply their skills to stabilize your applications, optimize provided service, and application improvement. 

Application Maintenance Process

Baseline

Our application maintenance process begins with establishing a comprehensive baseline, including an analysis of the application landscape, inventories, and a Knowledge Transfer (KT) plan. We adhere to a Service Level Agreement (SLA) based model and implement a robust change management plan to ensure seamless operations and minimal disruptions.

Transition

During the transition phase, we focus on building a comprehensive knowledge base, developing Standard Operating Procedures (SOPs), and implementing the necessary tools and frameworks. This ensures a smooth handover process and enables our team to efficiently manage and support your application post-transition.

Operate

Our operational phase is characterized by strong governance practices, adherence to predefined service levels, and the implementation of a Base Plus Model. This approach ensures that your application is continuously monitored, maintained, and enhanced to meet evolving business needs and performance expectations.

Optimize

We focus on proactive maintenance to prevent issues before they occur, and conduct root-cause analysis to identify and fix underlying issues. This continuous improvement approach ensures that your application remains stable, efficient, and aligned with your business objectives.

Transform

At BigOhTech, we aim to deliver more value for less by optimizing outcomes. Through innovative strategies and continuous improvement, we help you achieve greater efficiency, cost savings, and business impact, ensuring that your application evolves to meet the changing needs of your organization.

Continue/Transfer

We emphasize effective change management to ensure a smooth transition or continuation of services. This includes the process of reverse transfer, where we transfer knowledge and responsibilities back to your team if needed. We also provide a defined roadmap and focus areas to guide future maintenance and support activities.

A Unified Vision That Caters To Diverse Industry Demands

Logistics & Supply Chain

Aviation

Hospitality

Telecommunications

Energy & Power

Media & Entertainment

Travel

Sports

Retail & E-Commerce

Healthcare & Life Sciences

Real Estate

BFSI

Why Choose Our Application Maintenance Service?

Our Strong Talent Pool

We have a highly qualified application maintenance & support team with deep domain knowledge that provides heavy automation.

Planned Evaluation

Nobody wants to regret it later, therefore, we provide consultation sessions to our clients along with evaluating their IT infrastructure.

Value-Added Offerings

We provide added offerings for application & database support, application enhancements, source code version control, configuration & issues management. 

Cost-Effective

We offer optimal resources at a significantly lower cost, making BigOh the best application maintenance & support partner for your businesses. 

Time Zone Advantage

We synchronize our professional teams in your suitable time zone providing complete flexibility and working round the clock through a global delivery model. 

Technologies We Use for App Maintenance

OpenGL

Android Studio

Google Fit SDK

Google Assistance SDK

Android Auto

Discover our fantastic projects and our wonderful clients.

Product Design & Development

IGX (Gas Trading Platform)

Cloud Architecture & Optimisation

Optimizing Cloud and Server Costs for a Fantasy Sports Giant

Why our clients love us the most?

We build trust, foster strong relationships, and always put our clients' needs first.

4.6/5 rating on

Our clients appreciate our personalized approach, attention to detail, and consistent delivery of results that exceed expectations.

"They provide great customer support."

Mritunjay Srivastava

VP, Indian Gas Exchange, Noida, India

"Their deep problem-solving approach is impressive."

Gautam Bansal

Senior VP at Housr Technologies, Gurgaon, India

"Overall, their approach was flexible and focused, ensuring that our needs were met effectively."

Sudha Gupta

Sr. Project manager, Flydocs, Vadodara, India

"Delivering quality work was a motivation for their team."

Manish Saini

Former CEO, Ferns N Petals, New Delhi, India

The team managed to overcome the challenges and deliver the project without compromising on quality.

Ikshit Chhabra

Deputy GM at Apollo Health & Lifestyle Ltd, Hyderabad, India

"They provide great customer support."

Mritunjay Srivastava

VP, Indian Gas Exchange, Noida, India

"Their deep problem-solving approach is impressive."

Gautam Bansal

Senior VP at Housr Technologies, Gurgaon, India

"Overall, their approach was flexible and focused, ensuring that our needs were met effectively."

Sudha Gupta

Sr. Project manager, Flydocs, Vadodara, India

"Delivering quality work was a motivation for their team."

Manish Saini

Former CEO, Ferns N Petals, New Delhi, India

The team managed to overcome the challenges and deliver the project without compromising on quality.

Ikshit Chhabra

Deputy GM at Apollo Health & Lifestyle Ltd, Hyderabad, India

"They provide great customer support."

Mritunjay Srivastava

VP, Indian Gas Exchange, Noida, India

"Their deep problem-solving approach is impressive."

Gautam Bansal

Senior VP at Housr Technologies, Gurgaon, India

"Overall, their approach was flexible and focused, ensuring that our needs were met effectively."

Sudha Gupta

Sr. Project manager, Flydocs, Vadodara, India

"Delivering quality work was a motivation for their team."

Manish Saini

Former CEO, Ferns N Petals, New Delhi, India

The team managed to overcome the challenges and deliver the project without compromising on quality.

Ikshit Chhabra

Deputy GM at Apollo Health & Lifestyle Ltd, Hyderabad, India

"They provide great customer support."

Mritunjay Srivastava

VP, Indian Gas Exchange, Noida, India

"Their deep problem-solving approach is impressive."

Gautam Bansal

Senior VP at Housr Technologies, Gurgaon, India

"Overall, their approach was flexible and focused, ensuring that our needs were met effectively."

Sudha Gupta

Sr. Project manager, Flydocs, Vadodara, India

"Delivering quality work was a motivation for their team."

Manish Saini

Former CEO, Ferns N Petals, New Delhi, India

The team managed to overcome the challenges and deliver the project without compromising on quality.

Ikshit Chhabra

Deputy GM at Apollo Health & Lifestyle Ltd, Hyderabad, India

Frequently Asked Questions (FAQs)

What does your application maintenance service include?

Our application maintenance service includes the following :

Monitoring and Logging: Firstly, we provide support for the monitoring of the servers. This includes monitoring all the applications that are hosted on those particular servers. Meanwhile, Logging activities help you to view and maintain the logs of the application which consists of all the error and the success logs. This helps the developer to debug and find out the ongoing flaws that are there in the application.
Patching activities: Secondly, perform patching activities on the database and server, ensure all the necessary ad latest security patches are being installed.
System upgrades: Perform regular updates related to OS and migration to the latest DB and software versions.
Disaster recovery: Servers are provisioned with a disaster recovery mechanism, This ensures that the system recovers and restarts from a failure state as well with all the data being in place and ensuring 0 data loss.
Regular Backups: Lastly, Ensure regular backups are taking place for the database ensuring the data remains intact.

How do you ensure that the updates and maintenance performed do not disrupt the functionality of the application?

We do perform the following activities to not disrupt any existing functionalities :

Automated Test Scripts: We do have automated test scripts support. These scripts are executed periodically to view the functional health of the product. In addition, These scripts are executed before any release or changes.
Multiple Environment: We do provide multiple environments mainly Pre Prod, Staging, and Dev. All the functionalities, changes, and enhancements are first tested on these environments before deployment on the prod environment.
Green deployment: We do enable the green deployment, therefore there is no downtime as well whenever there is a new deployment on the server.

Do you provide min rollback of hours in maintenance service?

Yes, we do provide rollback of hours for the maintenance service that we provide. But, These rollbacks of hours usually take place after every month.

To clarify, Connect to know more.

How do you approach security updates and protection against cyber threats?

Here are the following activities that we can perform :

Regular updates: Ensuring that all the system and software are up-to-date, and necessary security patches are being installed on the system.
Servers to be protected behind a VPN: All the sensitive data should be stored behind a VPN and only the authorized IPs should be given access to the same.
Strong Authentication: Finally, We usually ensure that 2-factor authentication and other authentication processes are in place to avoid unauthorized access.

How do you handle emergency maintenance and support needs?

Since we provide support 24*7, In case there is an emergency then we provide the response as per the SLA defined and the probability of a P1 issue to occur is less than 2 percent as already the system is designed in a manner to ensure high availability.

Can you provide an estimate for the cost of your application maintenance service?

The cost of managing the application can vary. Furthermore, These applications depend on the type of configuration we want on the server and the applications that we are hosting. Please get in touch with us to know the exact cost…….