We do modifications that are essential to the operating functions. We make changes in the data format, reconfigure hardware & integrate new OS.
Our support team fixes errors in the enterprise app. Our services include eradication of bugs, setting glitches with core algorithm- logical, coding & design errors.
Our team analyzes the future needs of the business & probable concerns based on client’s feedback. We plan & incorporate solutions to meet future needs.
We do rigorous modifications for the enterprise software before its launch. Our support services help you refine your software.
Code Review worked with BigOhTech on a it support & maintenance engagement.
Our IT support and maintenance services minimize risk, ensure reduced costs and improve ROI by not letting maintenance costs eat into the development budget.
We adopt an advanced approach inclusive of on-call production support, proactive maintenance, enhancements, bug-fixing, user support & training. We also provide support and maintenance plans that account for expected and unexpected software issues across a range of devices and systems
BigOh reputation is proven by years of experience and verified by our valued clients.
We put the quality of our software products first, which is constantly verified by our certified team of QA engineers.
Protecting the data of our clients is the crucial thing for us, which we deliver through a thoroughly controlled cloud infrastructure.
Our processes are built to ensure absolute transparency so that you always know how the project is going.
We tailor our maintenance services and approach to work for individual clients given their domain, budget, and expectations.
We are confident in our ability to deliver the best services, so we provide a risk-free trial to get to know each other.
After receiving your support request, we set up a meeting with you to discuss the current state of your software product, any recent changes made to the code, updates, error messages, & any other factors that could have played a role in causation.
When taking on a new project, our support team drafts an SLA (Service Level Agreement) which outlines our response time and ensures our team's availability to your needs.
Our technical support lead produces bug tickets to begin the work right away. By using debugging tools, and reviewing logs, we drill down to all lines of code that accompany broken features and functions.
At this stage, we scope out all potentially affected features before documenting procedures and impacts, then we provide a recommendation and review of all options with you to designate a route to resolution.
At this stage, we assess your systems to identify the root cause. While analyzing systems does include reviewing the code attached to the function, it also involves determining other possible causes such as out-of-date subscriptions and malware.
Here, our qualified experts prepare detailed maintenance reports that can be further used for recording keeping in future.
Once we verify that all features and functions are stable and operating as designed in our test environment, we then deploy the bug fixes to live production. Then our experts ask for your sign-off before closing the request.
Pick the model that matches your project's stage.
See how a dedicated team compares to DIY or in-house only.
Pick the use case that matches where your project is today.
We have decades of experience in emerging technology and engineering that help businesses to quickly ramp the tech team at an affordable cost.
In case you are experiencing P1 issues on the application, we do provide support for such activities after hours and even on holidays. Please refer to the plan for more details.
Here are the steps that we follow :
Monitoring: Proactively monitor the server and identify the issues earlier only before they become critical.
Regular maintenance and Upgrades: Ensure that the regular maintenance, upgrades and patches are being installed to keep the system updated and functioning smoothly.
Maintain Proper Documentation: All the necessary logs and key finding needs to be documented in a structured manner. This enable the relevant stakeholders to take a proper action and approach to the issues that were identified.
Risk assessment: Continuously monitor risk and identify all the potential vulnerabilities that can take place in the servers on which the applications are being hosted.
Here are the few steps that we ensure to maintain the security and privacy of the systems:
IT maintenance refers to ensuring the availability and monitoring of the servers and the applications running on those servers. This involves installing and updating regular updates and patches on the system, monitoring logs and routine server maintenance activities.
On the other hand support services includes assistance being provided to end to end user of the application or the system. This can include wide range of activities such as troubleshooting problem, installing desired hardware and software, and guiding the end users on how to use an application.
Share your project goals, timeline, and technical requirements. We'll review your requirements and send a tailored solution with an indicative estimate within 48 business hours.
