Hero MotoCorp

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Traditionally, workshops and repair shops had no provision to order spare parts online.

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There was no digital platform offering spare parts delivery within 30 minutes.

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Relying on a single source for spare parts created a monopoly for workshops and small vehicle repair businesses.

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The client wanted to set up multiple dark stores in different locations within the city to support delivery within 30 minutes.

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The client needed a digital KYC process to authenticate workshops before allowing them to purchase spare parts from the website.

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BigOhTech designed a website and an app using Shopify, enabling workshop owners to easily buy spare parts.

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The website and a PWA app were developed within 28 days of project initiation.

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Over 800 SKUs from 28 OEMs and 40 different motorbike types were onboarded.

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Six dark stores were set up within the city, enabling delivery within 30-40 minutes.

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Due to the unavailability of a digital KYC partner with Shopify, custom code was designed to enable login after KYC.

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The website and app included all e-commerce functionalities such as live tracking, order management, and refund management.

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Analytics were enabled on the website to allow the marketing team to track user behavior and top searches, and to run targeted marketing campaigns.

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The website was ready for the initial set of orders within 28 days of kickoff.

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The client was able to serve different parts across the country using the website.

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The program was successfully scaled and launched in 8 different cities using the same website.