Project Details

The client wanted an offshore team to assist with their app development process and coordinate with their counterparts to meet development needs.

Problem

• The client sought to save time spent on recruiting and training personnel according to business specifications.
• They had already outsourced deployment and server-end work to another vendor, but coordination between teams was challenging due to time zone differences, leading to delays.
• Employee churn, around 30%, was another major concern, posing a risk to the development cycle. The client was looking for a monthly model plan with the flexibility to scale up or down as needed.

Our Approach

• In 2020, the client partnered with BigOhTech to improve coordination among different teams, including the server team, and prepare a risk mitigation plan for anticipated delays.
• Initially, BigOhTech entered a trial engagement of one month with two Android and two iOS developers, with the flexibility to adjust the resource count as needed.
• BigOhTech’s team acted as POD 2, successfully coordinating with POD 3, ensuring a continuous development cycle.
• Initially deployed for ongoing projects, within three months, BigOhTech was also awarded maintenance projects.

Benefits

• The engagement freed up key resources, allowing the client to focus on their core business, petrochemicals.
• The client saw a 30% cost reduction, along with significant time savings.
• Round-the-clock uptime was achieved, and the average resolution time for severe issues was reduced to 8 hours.
• There was no administrative burden as BigOhTech handled all support tasks for developers.
• The engagement also opened new business opportunities with Suncor, including existing project maintenance.